Returns and Refunds Policy
Thank you for shopping with us! We understand that sometimes a product may not meet your expectations.
If that happens, you have up to 14 calendar days from the date of purchase to request a return and refund,
as long as the conditions below are met.
Unfortunately, we are unable to process refunds for requests made after this period.
Scroll down to read further.
What Makes a Product Eligible for Return?
To qualify for a refund, the returned item must meet all of the following requirements:
- unused and in brand-new condition
- original packaging
- free from damage or wear
Once we receive the returned item, it will undergo a quality inspection. If it fails to meet these standards, we reserve the right to decline the refund request.
Proof of Purchase
To process your refund, we require a valid proof of purchase (such as a receipt or order confirmation). Returns received without proof of purchase will not be eligible for reimbursement.
How to Return a Product
Before sending anything back, please get in touch with us to confirm the return process.
Once approved, returns should be shipped to the following address:
Str. Mesteacănului, Nr. 5, Gilău, Cluj-Napoca
Please note:
- You are responsible for all return shipping costs
- We do not reimburse shipping fees
- Items must be securely packaged to prevent damage during transit
- Any product returned in poor condition or beyond reasonable use for inspection may result in refund denial
Restocking Fee
A restocking fee may apply to returned items, depending on their condition and packaging status.
Questions?
If you have any questions regarding this Returns & Refunds Policy, please don't hesitate to reach out using our Contact form or email us directly at metallize.products@gmail.com
Last updated: 4 August 2026
